Due to the delicate nature of peptides, we are not able to accept returns unless there is a manufacturing defect, or the product was damaged during transport. If a shipment has been lost by the carrier and it is not recovered, and the delivery confirmation report shows a non-delivery then we will reship at no cost to the customer. However, if the shipment is claimed to be lost by the customer and the delivery confirmation shows “delivered” then our guarantee has been fulfilled and we will not ship free of charge. If a product is missing from your order, then please contact us once we verify the legitimacy of the claim then we will send the missing item to you. All orders are documented and are photographed prior to shipping to avoid any fraudulent claims.

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